Shipping

I offer flat-rate shipping according to your country:

US customers can choose from two options:

  • USPS First-Class Mail. Minimum cost $2.50, with $.25 added for each item on the order. Shipping time varies according to the distance between you and Chicago, but averages 2-4 business days. If your package is over 13 ounces, I must ship Priority Mail (see below), though this will rarely happen since most of my items are very lightweight. Pro: Cheaper shipping. Con: Variable speed, and non-trackable.
  • USPS Priority Mail. Flat Rate $6. Shipping time 1-3 business days; required for packages heavier than 13 ounces. Pro: You get a tracking number when we ship. Arrives very quickly. Con: Slightly more expensive than First Class.
    Note: I offer free shipping within the USA (USPS Priority Mail) or Canada (USPS First-Class International) for orders with a value over $49. Please use code 49FREESHIP.

Canada or Mexico $10 (USPS First-Class International)

Worldwide $18 (USPS First-Class International)

If you require expedited shipping, that can be arranged for additional cost. Just message me via the contact page and include your order number, the date you need your item/s in hand, and the maximum additional amount you're willing to spend on shipping; overnight can get pricey!


Returns

I take great care in making items, and I want you to be happy with your purchase, so I do accept returns on stock items within 60 days of purchase date. Returned items must be in new condition in order to receive a full refund (minus shipping costs.) Items that require repair or repackaging will incur a restocking fee of 30% of the original cost.

Balwen Woodworks
3335 N Albany Ave
Chicago IL 60618

Customized or special-order items may not be returnable, and will be handled on a case-by-case basis. Extra points for politeness and civility; being rude or demanding gets no special treatment in these parts.